Delivering impact

Here are some tips on maximising your impact as you deliver your services. Consider the quality of your services, the experience you create for your users and others, and the potential to create extra impact as you go along.

Dealing with change

Planning your impact is important, but things often change. Keeping your desired impact in mind in your day-to-day work will help you to make the most of new opportunities as they arise. It will also help you to adapt your work and get it back on track if a particular initiative isn’t going well.

Everyone’s responsibility

The ability to stay impact-led works best when every member of staff and volunteer understands what the organisation wants to achieve and is able to make the most of circumstances. After all, every element of work will need to count if you are to achieve and maintain high standards. Quality assurance approaches can help to identify areas for improvement.

Your wider value

In addition to your planned impact, you are likely to be creating lots of additional benefits - for your beneficiaries and other people involved with or linked to your organisation. The experiences you create for people are equally important.

This extra, sometimes hidden, value is often generated by the way you do things. Once you have unearthed it, you can then let people know about it and even consider whether to create more of it. Find out more about identifying the full value of your organisation.