ICT Foresight: How ICT is shaping the future design and delivery of public services

Drawing on case-studies from high profile organisations and current thinking and debate from ICT experts; the report looks at emerging trends in the ways organisations are run and public services delivered through the innovative use of new technology.

It includes the role of digital TV and video to provide remote support; open exchange for partners and stakeholders to collaborate effectively online; greater accessibility to information and the use of call centres and online self-help tools.

Download the report (PDF 1.7MB)

ICT Foresight reports:

• Consultation and campaigning in the age of participatory media:
  This report examines the impact of ICT on the sector's 'voice' and representation roles by looking at the activities of consultation and campaigning.
• How online communities can make the net work for the VCS:
  This report examines how the internet is impacting on the relationships that individuals have with each other.
• Charitable giving and fundraising in a digital world:
  This report looks at the impact of technology on traditional marketing methods.
• How ICT is shaping the future design and delivery of public services:
  This report looks at emerging trends in the ways organisations are run and public services delivered through the innovative use of new technology.

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Each costs £15 - buy the full set for £50 (£35 NCVO members)