Better Communication = Better Governance

Organisations of all kinds are waking up to the fact that performance relies on sharing information effectively between departments of an organisation and with the outside world: communication, in a word.

The public expects efficient and accountable communication, demanding a rapid, accurate response from staff, on-time service delivery and an accountable body to deal with problems and complaints. This guide looks at the board's role in effective communication, offering checklists, model documents and case studies to help your board improve in this crucial area.

Supported by Society Guardian