THA helps those who set up, manage or commission helplines to improve performance and provide a better service to those who use them. As the UK’s only specialist member body for helplines, we can independently review strategic and operational aspects of your helpline. This includes capacity planning, policy development, tendering, managing of problematic service users, performance and outcome evaluation. We conduct surveys of service users to find out about the experience and impact of using the helpline. We can combine consultancy with a bespoke training service.
