Personalisation is the process by which state provided services are adapted to suit the needs and preferences of the service user; in social care this means everyone having choice and control over the services they receive along with greater emphasis on prevention and early intervention.
Personalisation is one of the leading policy and practice reforms of public services. This section explores some of the key issues and signposts to key areas of support for voluntary sector organisations and commissioners seeking to develop personalised practice in their services.
In this section
- Introduction, definition and resources
- Implications for voluntary sector providers
- Implications for commissioners
- Personalisation in health
- Putting Personalisation into Practice: bespoke training (from NCVO and Community Catalysts)
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Advice and support
- Funding and finance
- Coping with cuts
- Addressing needs
- Managing change
- Planning for the future
- Involving people
- Public Service Delivery
- Governance and leadership
- Compact Advocacy programme
- Campaigning and influencing policy
- Collaborative working
- ICT (information and communication technology)
- Climate change
- People, HR and employment