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Strategy and impact

Frequently asked questions

Are you doing the right things?

The world is always changing around you, and the issues you address are changing too. A robust and meaningful strategy will help you stay on top of these changes and ensure your organisation’s mission is both inspiring and achievable.

Are you making a difference?

You probably know how hard people are working, and you may have a fair idea about what level of service of you are delivering. But is all this work actually having an effect? And can you produce evidence of this, if asked? Real impact reporting is the key to knowing – and showing – what you’re doing well and what you need to improve.

How we can help you

NCVO’s Strategy and Impact Team can help your organisation make sure it’s doing the right thing, and help it make more of a difference, by providing:

readable booklets and guides about the latest practice: take a look at our relevant publications
direct support and advice to review your organisation, or to help it improve in a particular area.

We can support you on strategy, planning, change management, impact reporting, user involvement, benchmarking, quality and strategic marketing.

Ask about direct support

To explore whether we can help your organisation solve a particular problem or improve in a particular area, contact Jake Eliot, tel: 020 7520 2508, email: jake.eliot@ncvo-vol.org.uk, outlining what you’d like help with, and we’ll get back to you.

Find out more

The following links will take you to the Performance Hub website. Although the Hub closed at the end of March 2008, the website still contains lots of useful information on these topics:

You can also find out about approaches to quality in the voluntary and community sector, and learn about the different systems available.

Full value

NCVO's Strategy and Impact Team has developed a new approach to thinking about the real worth of your organisation. Find out more about full value.

Improving your performance, a guide to resources

A guide to over 40 Performance Hub resources - many of them free - is now available. Download the guide (PDF 1MB) or, to request a paper copy, contact Kate Damiral, tel: 020 7520 2540, email: kate.damiral@ncvo-vol.org.uk.

You can also download a guide to the resources produced by all six ChangeUp Hubs (PDF 5.5MB).

Background

The importance of these topics for voluntary and community organisations was identified in the research report ‘Improving Our Performance’, which fed into the ChangeUp programme and the establishment of the Performance Hub, which operated from 2005 to March 2008.

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